Rare Zone respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights available to you.
This policy applies when you visit rarezone.co.uk, place an order, create an account, contact us, join one of our programmes or otherwise interact with Rare Zone online.
1. Information We May Collect
Depending on how you use our website, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order and transaction information
- Products purchased and order history
- Account information
- Trade-in or enquiry information you submit to us
- Affiliate or referral information where applicable
- Communications you send to us
- IP address
- Browser, device and technical information
- Website usage and interaction information
- Marketing preferences
2. Payment Information
Payments made through our website are processed using third-party payment providers.
Depending on the payment method selected, these providers may include services such as PayPal and card or digital-wallet payment processors available through our checkout.
Rare Zone does not normally receive or store your complete payment card details. Payment information is handled by the relevant payment provider according to their own privacy and security practices.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Take and manage payments
- Arrange delivery
- Send order, payment and dispatch communications
- Manage customer accounts
- Respond to enquiries and provide customer support
- Process trade-in enquiries and offers
- Operate affiliate, referral or reward programmes
- Prevent fraud and protect our website
- Understand how customers use our website
- Improve our products, website and customer experience
- Send marketing communications where permitted
- Meet accounting, tax and other legal obligations
4. Why We Process Personal Information
We process personal information where there is an appropriate reason to do so, including where it is necessary to fulfil an order or other agreement with you, comply with legal obligations, pursue legitimate business interests or where you have provided consent.
Where processing relies on consent, you may withdraw that consent where applicable.
5. Orders & WooCommerce
Our online store uses WooCommerce to provide ecommerce functionality.
When you place an order, information such as your name, contact details, billing and delivery addresses, products ordered and transaction details may be stored within our website and associated ecommerce systems so that we can process the order, provide support and maintain appropriate business records.
6. Delivery Providers
We may provide the information required to deliver your order to postal or delivery providers.
This can include your name, delivery address and other information reasonably required to fulfil the shipment.
7. Email & Marketing
If you subscribe to marketing communications, we may use your email address and relevant preferences to send information about products, offers and Rare Zone news.
We may use third-party email marketing services to manage these communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us.
Transactional messages relating to an order or account are separate from optional marketing communications.
8. Analytics & Website Improvement
We use analytics and website-performance tools to understand how visitors use Rare Zone and to help improve our website.
These services may collect information such as pages viewed, approximate location, device type, browser information, interactions with pages and how visitors reached the website.
Services used on our website may include tools provided by Google, Microsoft and other analytics providers.
9. Advertising
We may use advertising and measurement services to understand the effectiveness of our advertising and to promote Rare Zone online.
These services may use cookies or similar technologies to measure visits, purchases and other website interactions, subject to applicable consent requirements and your privacy choices.
10. Live Chat & Customer Support
Our website may provide live-chat or customer-support functionality through third-party services.
If you use these features, information you provide in the conversation and certain technical information may be processed by the relevant service to provide the chat functionality.
11. Cookies & Similar Technologies
Rare Zone uses cookies and similar technologies for purposes including:
- Keeping the website and shopping basket functioning
- Remembering preferences
- Security and fraud prevention
- Analytics and website performance
- Advertising and conversion measurement
- Supporting certain third-party website features
Some cookies are necessary for the website to function, while others may be optional and used for analytics, advertising or other purposes.
Where required, you can manage optional cookie choices through the consent controls provided on our website. You can also manage cookies using your browser settings, although blocking certain cookies may affect website functionality.
12. Who We May Share Information With
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate Rare Zone, including:
- Payment processors
- Postal and delivery providers
- Website hosting and technical service providers
- Email and communication providers
- Analytics providers
- Advertising and conversion-measurement providers
- Customer-support and live-chat providers
- Accounting or professional service providers where required
We may also disclose information where required by law or where reasonably necessary to protect Rare Zone, our customers or others.
13. International Data Processing
Some third-party service providers may process information outside the United Kingdom.
Where applicable, we rely on appropriate safeguards or mechanisms used by those providers for international transfers of personal information.
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, maintaining business and accounting records, resolving disputes and meeting legal obligations.
Different categories of information may therefore be retained for different periods.
15. How We Protect Your Information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.
Our website uses HTTPS encryption and reputable third-party services to help protect transactions and customer information.
No internet-based service can guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.
16. Your UK Data Protection Rights
Depending on the circumstances, UK data-protection law may give you rights including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request transfer of certain information where applicable
- Withdraw consent where processing is based on consent
These rights are subject to applicable legal requirements and exceptions.
17. Complaints
If you have a concern about how your personal information is being handled, please contact us first so we can try to resolve it.
You may also have the right to make a complaint to the UK’s data-protection regulator, the Information Commissioner’s Office (ICO).
18. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services or legal requirements change.
The latest version will always be published on this page.
Last updated: 26 August 2026
19. Contact Us
For privacy questions or requests relating to your personal information, please contact:
Rare Zone
Email: contact@rarezone.co.uk