Shipping Policy

Thank you for shopping with Rare Zone. All orders are carefully packed and dispatched from the United Kingdom. Below you’ll find information about dispatch times, delivery options and international shipping.

Dispatch & Processing Times

• Orders are normally dispatched within 1–2 working days.
• Orders are dispatched Monday to Friday, excluding UK public holidays.
• You’ll receive a dispatch confirmation once your order has been processed.
• Made-to-order or personalised products may occasionally require additional processing time.

UK Delivery

UK delivery options and current prices are displayed during checkout.

• Standard Postage – our standard UK delivery option.
• Faster delivery options – available at checkout where applicable.
• Free UK delivery is available when your order reaches the qualifying order value shown on our website.

Delivery times shown during checkout are estimates and begin from the date your order is dispatched, not the date the order is placed.

International Delivery

We ship to selected international destinations. Available services, delivery costs and estimated delivery times are calculated and displayed during checkout based on your destination and order.

International delivery can take longer than UK delivery and may be affected by customs processing or local postal services.

Customs, Taxes & Import Charges

International orders may be subject to customs duties, import taxes, VAT or handling charges depending on the destination country and the method through which the order was placed.

Where these charges have not already been collected at checkout, the recipient is responsible for any applicable charges required by their local authorities or delivery provider.

Packaging

We take care when preparing every order to help ensure your products arrive safely.

• Stickers and card skins are packaged to help protect them from bending and damage during transit.
• Binder tags, keychains and other accessories are securely packed according to the size and contents of the order.
• Larger or multi-item orders may be packaged differently where required for safe delivery.

Tracking

Tracking is available on selected delivery services. If your chosen shipping method includes tracking, the relevant tracking information will be provided once available.

Some standard or lower-cost postal services may not include end-to-end tracking.

Delivery Delays

Delivery estimates are not guaranteed. Delays can occasionally occur due to Royal Mail, international postal networks, customs processing, severe weather, busy periods or other circumstances outside our control.

If your order has not arrived within the expected timeframe, please allow a reasonable period for postal delays before contacting us. We’ll be happy to help investigate where possible.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error shortly after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Missing or Damaged Orders

If your order arrives damaged, or you believe an item is missing, please contact us as soon as possible with your order number and details of the issue.

For delivery enquiries, please include your order number so we can locate your order quickly.

Questions About Delivery?

If you have any questions about shipping or an existing order, please visit our Contact Us page or email contact@rarezone.co.uk.