We want you to be happy with your Rare Zone purchase. If you need to return an item or have received something that is faulty or damaged, please read the information below.
Returns
Most eligible items can be returned within 14 days of receiving your order, provided they are unused, in their original condition and, where applicable, in their original packaging.
- Items must be returned in an unused and resalable condition.
- Personalised or customised items are not eligible for return unless they are faulty or damaged.
- Stickers and similar adhesive products cannot be returned once they have been opened or used.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us as soon as possible and provide details of the issue. Photos may be requested to help us assess the problem.
Where appropriate, we will arrange a replacement or refund.
How to Request a Return
Contact us at contact@rarezone.co.uk before sending an item back.
We’ll provide the relevant return instructions, including where the item should be sent.
Return Shipping
Unless an item is faulty, damaged or incorrectly supplied, return postage is normally the responsibility of the customer.
Please contact us before returning an item so we can confirm the correct return process.
Refunds
Once a returned item has been received and assessed, any applicable refund will be processed to the original payment method.
Where a partial refund applies, we will explain the reason for the adjustment.
Original shipping charges are generally non-refundable except where the issue is due to a faulty item, an incorrect item being supplied or an error on our part.
Questions About Returns?
If you have any questions about returns or refunds, please contact us at contact@rarezone.co.uk or use our Contact Us page.